Competency-Based Interviewing

This two-day training program covers the essential aspects of competency-based interviewing, from understanding the fundamentals to mastering advanced techniques. The program includes a mix of theoretical knowledge, practical exercises, role-playing, and case studies to ensure participants can confidently apply what they learn in real-world hiring situations. The program is designed to equip participants with the skills and knowledge needed to conduct effective competency-based interviews, ensuring that they can accurately assess candidates' competencies and make informed hiring decisions. Target audience: department managers, project managers, team leads, HR specialists Day 1: Introduction to competency-based interviewing Understanding competency-based interviews • Definition and importance of competency-based interviews • Differences between traditional and competency-based interviews • Benefits of using a competency-based approach to hiring Identifying key competencies • Understanding competencies: skills, knowledge and behaviours • How to identify key competencies for different roles • Developing a competency framework for your organisation Developing competency-based questions • Types of competency-based questions (behavioural, situational) • Techniques for creating effective questions • Examples of competency-based questions for different competencies Conducting competency-based interviews • Structuring the interview: opening, questions and closing • Techniques for clarifying and supplementary questions • Building trust with candidates • Role play to practice interviewing techniques Day 2: Advanced interviewing techniques Evaluation of candidates' answers • Criteria for evaluating answers based on competences • Use of scoring scales and scoring tables • Avoiding bias and ensuring fairness • Practical exercises with sample answers Advanced interviewing techniques • Dealing with difficult candidates and situations • Techniques for assessing soft skills