Giving and Getting Feedback

The programme provides a comprehensive approach to understanding and mastering the skills of giving and receiving feedback. It includes theoretical knowledge, practical techniques and interactive exercises so that participants can confidently apply what they learn in their professional and personal interactions. The course is targeted at department managers, project managers, team leads, HR specialists. Day 1: Feedback basics and techniques The importance of feedback • Definition and meaning of feedback • The role of feedback in personal and professional growth • Understanding different types of feedback (positive, constructive, negative) Principles of effective feedback • Characteristics of effective feedback • The feedback process: observation, evaluation and communication • Common barriers to effective feedback and how to overcome them Techniques for providing constructive feedback • SBI model (Situation-Behaviour-Influence) • AID model (Action-Impact-Development) • Techniques for giving challenging feedback with empathy • Role-playing games to practice giving constructive feedback Receiving feedback with gratitude • The importance of being open to feedback • Techniques for receiving feedback positively • Managing emotional reactions to feedback • Practice active listening and clarifying questions Day 2: Advanced feedback skills and practical applications Feedback in different contexts • Giving and receiving feedback in one-to-one meetings • Giving feedback in team situations • Feedback in performance reviews and appraisals • Adapting feedback to different personalities and communication styles Overcoming difficulties in giving feedback • Managing defensiveness and resistance • Dealing with negative feedback • Turning feedback into action • Strategies for continuous improvement through feedback Creating a feedback culture • Building a culture of continuous feedback in your organisation • Facilitating peer-to-peer feedback • Tools and techniques for