Speak Up: The Art Of Impactful Communications

This one and a half day training programme covers the key aspects of effective communication, including verbal and non-verbal communication, overcoming communication barriers, active listening, feedback, written communication and communicating in challenging situations. The programme combines theoretical knowledge with practical exercises so that participants can apply what they have learnt in real-life situations. Target group: department managers, project managers, team leads, HR specialists. Day 1: Fundamentals of Effective Communication Understanding Communication • Definition and importance of communication • The communication process • Barriers to effective communication • Overcoming communication barriers Verbal Communication Skills • Principles of clear and concise communication • Techniques for effective verbal communication • Adapting your message to your audience • Practicing verbal communication through role-plays Non-Verbal Communication • Importance of body language • Understanding non-verbal cues • Matching verbal and non-verbal communication • Exercises to improve non-verbal communication Active Listening • Principles of active listening • Techniques to improve listening skills • The role of empathy in communication • Listening exercises and practice Day 2: Advanced Communication Skills Effective Feedback • The importance of feedback in communication • Techniques for giving constructive feedback • Receiving feedback gracefully • Practicing feedback through exercises Written Communication Skills • Principles of effective written communication • Crafting clear and concise emails and reports • Common pitfalls in written communication • Exercises to improve writing skills Communication in Difficult Situations • Strategies for handling difficult conversations • Managing emotions and staying calm • Techniques for conflict resolution • Role-playing difficult communication scenarios